Frequently Asked Questions

How can we help you?

Are my payments secure?

Your bank details are encrypted (SSL mode) and are never known to or stored by Noreva.

Are Noreva products safe to use when pregnant and/or breastfeeding?

As a precaution, we do not recommend using our treatments when pregnant and/or breastfeeding. The safety of these products for pregnant or breastfeeding women has not been verified because this is not the target population. We recommend that you consult your doctor.

Are Noreva products tested on animals?

In accordance with current regulations, Noreva products are not tested on animals.

Are Noreva treatments suitable for all skin types?

Our treatments are adapted to different types of skin. Some are suitable for all skin types, others target a specific skin type. This information is indicated on our products and on our website.

Are Noreva treatments suitable for children?

Not all of our Noreva treatments are suitable for children. This information is available on each of our product sheets.

Can I change or cancel my order once it has been completed?

Before confirming your payment, you can change or cancel your order on the “Your basket” page during the confirmation step for your order. In order to guarantee you the shortest delivery times, you cannot cancel or change your order once it has been finalised.

Can I pay on delivery?

It is not possible to pay on delivery. Only the payment methods indicated are available to pay for your purchases.

Can I request delivery at a specific time?

Unfortunately, it is not possible to choose a delivery time slot.

Do I have to create an account to place an order?

To place an order on our website, you must have a personal account. Having an account has many advantages: your personal information (delivery, billing, e-mail address, telephone number, etc.) are saved. For your next orders, you will not have to fill it in again. You will also gain access to exclusive advantages.

Do you deliver abroad?

The Noreva website delivers only to mainland France.

Do you have a loyalty programme?

Yes, to find out about it, go to the Noreva and me section.

How are Noreva treatments tested?

Each formula is tested to guarantee its tolerance, stability and preservation. Independent organisations scientifically demonstrate its effectiveness, through instrumental in vivo measurements or clinical studies that assess the satisfaction of the testers.

How can I leave a review about a Noreva product?

To leave a comment about a product, go to your account, and find the section “My reviews”.

How can I modify my personal data?

You can update your personal information at any time, either directly online from your Noreva account, or you can delete it by contacting our Customer Relations Department.

How do I contact Noreva Customer Relations Department?

You can contact us at or call us on +33 (0)4 73 83 80 80 (Monday to Friday 9 am to 5 pm).

How do I create a Noreva account?

Visit Click on “My Account” then on “Create my account”. Fill in your personal information and confirm your registration. Having an account has many advantages:

– Your personal information (delivery, billing, e-mail addresses, telephone number, etc.) is recorded. For your next orders, you will not have to fill it in again.

– You can manage your orders.

– You have access to the benefits of our loyalty programme.

How do I delete my Noreva account?

If you wish to delete your account, send your request to the Customer Service Department at If your e-mail address is no longer valid, simply change it in the “Personal information” section.

How do I know if my order has been received?

When your order and its payment are confirmed, we will send you an initial confirmation e-mail. If your order has been received, you can also find your order summary in the “My Orders” section of your account. If you do not receive this e-mail, your order may not have been registered. To check, contact us by e-mail at

How do I pay by bank card?

1. Select your card type: Debit card, Visa or Mastercard.

2. In the “Name” field: enter your first name and surname as they appear on your payment card (do not add the title).

3. In the “Credit card number” field: enter the 16 digits appearing on the front of your card, without spaces.

4. In the “CVV” field, enter the last 3 digits of the series printed on the back of your card. The CVV is the set of numbers used to secure payment card transactions and provide increased protection against fraudulent use of payment cards.

5. Enter your card’s expiry date by selecting the month and year from the drop-down list.

6. Once your bank details have been entered, click on “Pay for my order”. In doing this, you are accepting the General Terms and Conditions of Sale. You have the option to save your card details by ticking the box “Save my card” for your next orders. You can manage your saved cards from the “My Account” section.

How do I place an order?

Choose the items you wish to purchase by clicking on “Buy”. You can continue shopping or place your order straight away. Once your products are in the basket, let yourself be guided by clicking on the “Confirm” button.

How do I subscribe to the newsletter?

To subscribe to our newsletter, enter your e-mail address in the “Subscribe to the newsletter” section at the bottom of the homepage.

How do I track my order status?

You can track your order status from your Noreva account, under “My Orders”. Next to each of your orders, its status is indicated as confirmed, shipped or delivered.

How do I unsubscribe from the newsletter?

To unsubscribe from the newsletter, open one of the e-mails we sent you and click on “Unsubscribe”.

How can I use a discount code?

On the shopping basket page, type your code in the “You have a discount code” box, then click “Use” to validate this code. The offer will then be directly applied to your basket. Our offers can be used once per person, while stocks last and cannot be combined with other offers.

How is my personal data stored?

Your information is strictly confidential and is only used so that we can respond to your requests in the best possible way (invoicing, delivery). This information is neither shared nor resold. In accordance with the provisions of the French Data Protection Act, users are informed they have the right to access, correct, delete and request the non-use of their personal data.

How long is the preparation time for an order?

Your package is prepared within 48 hours of receipt of your order.

How much are the shipping costs?

The shipping cost amount depends on the delivery method you choose. Standard delivery is free for purchases over €39.

I have a question about one of your products, how can I contact you?

We make every effort to offer you quality products. However, if you encounter a problem with one of our products, we advise you to contact our Customer Relations Department directly at, or call us on +33 (0)4 73 83 80 80 (Monday to Friday 9 am to 5 pm).

5 Rue Louis Blériot
63100 Clermont-Ferrand

I have not received my tracking number.

If you have not received your tracking number after your order has been shipped, please check your spam folder or contact our Customer Relations Department.

5 Rue Louis Blériot
63100 Clermont-Ferrand
+33 (0)4 73 83 80 80

I lost my password, what should I do?

Visit Click on “My Account” then on the “Forgotten password” link. Enter the e-mail address to which we can send you a link to update your password. If you do not receive this e-mail, remember to check your spam folder or contact our Customer Relations Department at

I received my package but some items are missing or some products are damaged.

Once your package has been received, if you notice that any items are missing or that products are damaged, contact our Customer Relations Department immediately. Missing products can be sent to you and damaged products refunded:

5 Rue Louis Blériot
63100 Clermont-Ferrand
+33 (0)4 73 83 80 80

I want to return my order.

You have 14 working days, from the date of receipt of the order, to inform us that you wish to return one or more products. They must be in their original condition. Please contact our customer service department before returning the product(s). Except in exceptional cases, you will be responsible for paying the shipping costs. If any of the Products were broken or leaked during transport, please contact our customer service department attaching a photo of the product and the batch number, which You will find on the Product. If your order is incomplete, or if you have received other products than those ordered, please contact our customer service department.

Products purchased online on this Website cannot be refunded or exchanged at an authorised distributor. Likewise, a product purchased from an authorised distributor cannot be returned as a product purchased online on this website. The refund will relate to the products only and will be made directly to the credit card used when ordering. The shipping costs associated with returning your products remain your responsibility.

My package is late or has not been delivered, what should I do?

When your package was shipped, you received a tracking number you can use to find out where your package is. If you have not received your order after 8 weeks, you can contact us at or call us on +33 (0)4 73 83 80 80 (Monday to Friday 9 am to 5 pm).

Once opened, what is the shelf life of an Noreva product?

Are Noreva products safe to use when pregnant and/or breastfeeding?

The product I want to order has not been added to my basket, why?

Some products may become out of stock. In this case, we do our best to restock them. In the meantime, you can find them in pharmacies, or send us an e-mail at to find out more.

How can I track the delivery of my package?

When your order is prepared and shipped, you will receive shipping confirmation by e-mail as well as a tracking number so you can track your package.

In the event of withdrawal, how quickly is the refund made?

The refund will be made within 14 days of receipt of your package by Noreva.

What are the delivery times?

Mainland France:
– 3 to 5 working days for standard home delivery
– 24 to 48 hours for express home delivery

Once your order has been shipped, you will receive your order tracking number by e-mail.

What are the cancellation periods?

You have 7 days to notify us that you wish to cancel an order via your online account or by post.

What delivery methods do you offer?

We offer several delivery methods suited to everyone’s needs and schedules:

– Standard home delivery (Colissimo)
– Express home delivery (Chronopost)

What is PayPal?

PayPal is an online payment service that allows a business or user with an e-mail address to conveniently, securely and inexpensively send and receive payments online. To pay for your order by PayPal, please follow these steps:

1. Select the PayPal payment method to be redirected to your PayPal account.

2. Identify yourself then confirm your payment.

3. Once your payment has been approved, you will be automatically redirected to the Noreva website to complete your order.

What are the available payment methods?

We offer two payment methods:

– Bank card (debit card, Visa, Mastercard)

– PayPal

Other payment methods (cheque, cash, bank transfer) are not accepted.

Where are Noreva treatments made?

Our treatments are created and manufactured in France.

Where can I buy Noreva skincare products near me?

Noreva products are sold in pharmacies and specialised beauty shops. You can find your nearest retailer by clicking on the store locator.

What are the advantages of the loyalty programme?

For every 5 products you buy, we offer you one free full-size product from a selection of products.

Why should I subscribe to the newsletter?

The newsletter gives you access to Noreva’s latest news and beauty tips and allows you to receive our exclusive offers.

Any other questions?

Contact us
Votre navigateur est obsolète

Pour profiter du site,
merci de mettre à jour votre navigateur
Product added to basketProduits ajoutés au panier