Frequently Asked Questions

How can we help you?

Do I have to create an account to place an order?

To place an order on our website, you must have a personal account. Having an account has many advantages: your personal information (delivery, billing, e-mail address, telephone number, etc.) are saved. For your next orders, you will not have to fill it in again. You will also gain access to exclusive advantages.

How can I modify my personal data?

You can update your personal information at any time, either directly online from your Noreva account, or you can delete it by contacting our Customer Relations Department.

How do I create a Noreva account?

Visit Click on “My Account” then on “Create my account”. Fill in your personal information and confirm your registration. Having an account has many advantages:

– Your personal information (delivery, billing, e-mail addresses, telephone number, etc.) is recorded. For your next orders, you will not have to fill it in again.

– You can manage your orders.

– You have access to the benefits of our loyalty programme.

How do I delete my Noreva account?

If you wish to delete your account, send your request to the Customer Service Department at If your e-mail address is no longer valid, simply change it in the “Personal information” section.

How is my personal data stored?

Your information is strictly confidential and is only used so that we can respond to your requests in the best possible way (invoicing, delivery). This information is neither shared nor resold. In accordance with the provisions of the French Data Protection Act, users are informed they have the right to access, correct, delete and request the non-use of their personal data.

I lost my password, what should I do?

Visit Click on “My Account” then on the “Forgotten password” link. Enter the e-mail address to which we can send you a link to update your password. If you do not receive this e-mail, remember to check your spam folder or contact our Customer Relations Department at

Any other questions?

Contact us
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