Frequently Asked Questions

How can we help you?

Can I change or cancel my order once it has been completed?

Before confirming your payment, you can change or cancel your order on the “Your basket” page during the confirmation step for your order. In order to guarantee you the shortest delivery times, you cannot cancel or change your order once it has been finalised.

How do I know if my order has been received?

When your order and its payment are confirmed, we will send you an initial confirmation e-mail. If your order has been received, you can also find your order summary in the “My Orders” section of your account. If you do not receive this e-mail, your order may not have been registered. To check, contact us by e-mail at

How do I place an order?

Choose the items you wish to purchase by clicking on “Buy”. You can continue shopping or place your order straight away. Once your products are in the basket, let yourself be guided by clicking on the “Confirm” button.

How do I track my order status?

You can track your order status from your Noreva account, under “My Orders”. Next to each of your orders, its status is indicated as confirmed, shipped or delivered.

How can I use a discount code?

On the shopping basket page, type your code in the “You have a discount code” box, then click “Use” to validate this code. The offer will then be directly applied to your basket. Our offers can be used once per person, while stocks last and cannot be combined with other offers.

How long is the preparation time for an order?

Your package is prepared within 48 hours of receipt of your order.

The product I want to order has not been added to my basket, why?

Some products may become out of stock. In this case, we do our best to restock them. In the meantime, you can find them in pharmacies, or send us an e-mail at to find out more.

Any other questions?

Contact us
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